What to watch: The City of Midland offers a modern 311-style tool called SeeClickFix, allowing residents to report non-emergency issues, like potholes or violations, directly from their phones or computers, track the status of their reports, and receive updates on progress.

Why it matters: SeeClickFix represents a major step forward in how Midland communicates with its citizens. By putting issue reporting and tracking in residents’ hands, the city is bridging the gap between community needs and municipal responses. Since its launch in July 2024, the platform has helped city workers address over 11,700 reported issues.

The big picture: Residents can report issues via the Midland SeeClickFix website or by downloading the mobile app. After submission, the app routes the report to the relevant city department, and they’ll receive periodic updates via email or in the app. Once the city resolves the issue, users are notified and can close the request.

SeeClickFix supports many categories, including (but not limited to):

  • Potholes or ruts

  • Streetlight outages, traffic complaints, or signal issues

  • Water quality, stormwater, or hydrant issues

  • Large item pickup, vegetation, or debris removal

  • Parking or vehicle violations

  • Sidewalk or curb issues

  • Code and dwelling violations

  • Animal concerns, from wildlife to aggressive behavior

Go deeper: To file a report, users simply choose the issue category, mark the location, fill out details, and submit. Providing an accurate location by using a pin on the map helps city staff respond more efficiently. City officials say SeeClickFix helps build trust by giving residents visibility into how and when the city addresses problems. Visit the City of Midland website for more information and a QR code to download the app.